Comparative User-Focused Evaluation of User Guides: A Case Study – Franck Ganier

This paper describes a comparative evaluation of two user guides in terms of content, structure, presence of certain organizational devices (such as headings) and pictures. The results revealed that the model document was more attractive, more efficient, and better adapted to users’ needs, thanks to its modular organization (being structured according to “functions”), a large number of pictures, the presence of headings, and rationalization of the vocabulary used.