Although analytics is sometimes an elusive topic for technical communicators, knowing the concepts and types of key performance indicators can be useful for understanding audience behavior.
KPI stands for ‘Key Performance Indicator’ and is a…
Many technical writers have struggled to define meaningful…
The best key performance indicators (KPIs) in techcomm are…
By using Google Analytics technical writers can discover…
Although geared towards Zendesk users, this blog post…
In this article, Anne Gentle describes some of the…
In this post, Mark Baker explores the assumptions behind…
This is a 10-minute extract from a 45-minute interview…
Both qualitative and quantitative methods of user research…
In this article, Debarshi Biswas and Samiksha Chaudhuri…
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